Unreasonable surge charges

Item: Uber
Rating: 1
Author: Elsa V

<p>How do you explain surge charges 3x normal rate? We did not even accept these charges, the app continuously crashed. There is no call centre to contact!? Very unhappy customers! </p>

Helpful (0)

Replies (2)

Uber's replyOfficial

24 Jun 2016, 10:14

Hey Elsa

Thank you for reaching out to us.

Please could you email our support team at ********** from the email address linked to your account and we will be happy to look into this further for you.

Best

Uber Joburg

Uber's reply24 Jun 2016, 10:14

Official

Hey Elsa

Thank you for reaching out to us.

Please could you email our support team at ********** from the email address linked to your account and we will be happy to look into this further for you.

Best

Uber Joburg

Elsa V's updateReviewer Update

24 Jun 2016, 16:39

Are you serious about this response?!

Am I supposed to email your support team at " **********"?

Elsa V's update24 Jun 2016, 16:39

Reviewer Update

Are you serious about this response?!

Am I supposed to email your support team at " **********"?