Unprofessional Uber drivers and Support

I requested a ride and the driver accepted my trip... waited 8minutes for him to get in my area... at the last minute, instead of me getting a message saying the driver has arrived, the app basically kept loading 1 minute and not proceeding. I texted the driver if he is near, and then he decided to cancel the trip. He then said the reason for cancelling is that "I was not wearing a mask". I was still charged for the trip. I sent this as a complain to support and they said I did not arrive at the pickup point within 2-5minutes.. I asked why the driver would say "I wasn't wearing a mask" if the issue was that I ddnt arrive on time? Also, why ddnt he text me like all drivers do? I'm unimpressed with all of it, NOT WORTH IT!