Unprofessional service

Ordered food from Uber Eats last night. Tracking my order i realised the driver was going to the wrong KFC in Queenswood Pretoria (i ordered from KFC Stormvoel) After many attempts i was connected to a consultant who promptly said that orders take time blah blah blah after I told her the driver is at the incorrect store???? After many messages back and forth she eventually tried calling the store to no avail. I was eventually told she would cancel my order. This was after an hour plus /minus and already after 8 in the evening. I have a family to feed. As my order was late i was given R 40 off my next order and i thought wow thats nice until i looked closer it was only valid for 24 hours - really do you think everyone orders from you every day. Take your voucher and ...... i wont be nasty but those were my thoughts last night. Your agent was very unprofessional and obviously used pre-typed answers which did not help me at all. The fact that i could not get hold of the driver myself was also extremely frustrating. FIX your problems and listen to your clients