Unprofessional service

Uber ( operating in South Africa) have a promotion that is currently going for a discount of 80Zar on every 6th ride taken until the 31st of March. As an uber rider i was notified of this promotion. I have already taken more than 6 rides but none of the promotion has been app****. So i decided to lodge a complaint. The response i got was that my account was reviewed and the as the discount had not app**** on any rides it would apply on the ride i was due to take next. So i decided to put the reaponse to test. To my disappointment, no discount was subsequently app**** after i had complained. I decided to follow up on the bad service with a phone call to support. To whom the agent who assisted me confirmed that no discount was app**** but could not provide any reason as to why. As such he said the issue was pribably a technical issue and would be elevated up with the technicians. I have waited over four days with no follow up email or phonecall. I have to call support yet again should i want any happiness.

For a rider who uses the uber service almost daily, this is just bad service. Firstly the initial assistant to take my complaint misrepresented information. No discount was app**** on any ride following my complaint. And furthermore no follow up by Uber has been made to date regardlesa of the fact that i had to call support. To top it all, there is still no explanation as to why the discount was never subsequently app****.