Unhappy with an unfair charge

I booked a trip with uber last week whereby i was initially charged R48.then on my way with the driver, he was stopped by police and upon finding out, he had outstanding traffic fines, which resulted in him taking long to resole the issue. My frustration came when i arrived late at my destination, as if that was not enough Uber increased my charge to R75. I then contacted Uber to complain and it took forever for them to solve the matter and when they said they solved it, they sent a vague message that my issue was solved, they said i would be refunded, when? Its not clear How? Its not clear Now i ask, is it my fault that the driver was stopped? I would understand if it was a brief stop, but no it was a stop that inconvinienced me in every sense of the word. I am very disturbed that uber ddnt take my complaints seriously i use uber every day of the week morning and afternoon, and thiz is the treatment i get, i get very disturbed if my hard earned money is being handled anyhow by uber. I need uber to treat me with the respect that i deserve as their customer, i need them to not treat me like an idiot and give me clear solutions .