UNHAPPY

I reqeusted an Uber on the 6th Jan 2020 but it was after curfew hours, I was leaving work, the app was taking more than 10min to locate a driver so I cancelled to restart the process of requesting but the money had already left my account which is weird because the trip does not even reflect under "My trips"because when I cancelled it was still trying to find a driver. that transaction has not been corrected and this is not the first time uber is doing this ****. Pardon my language but I am really annoyed with this because I keep losing money to uber and the fact that we can't even speak to an actual human being to assist with these kinds of problems is so frustrating