Unfair Uber Fare Adjustment – No Response to My Complaint

On 15 July, I booked an UberGo trip (Toyota Etios) at 15:27, quoted at R79. After the trip, I was charged R154—almost double the quoted fare. The reason given was that the passenger was dropped after 4pm and the trip continued, but this is not true.

My father was dropped off at Cavendish Square before 4pm. However, the driver did not end the trip, and according to the Uber app, the trip only ended at 4:45pm—over an hour after it started, for a distance of just 5.6 km. This resulted in a much higher fare. I have attached screenshots from the app showing the trip start and end times as evidence.

I have contacted Uber support multiple times, but they have refused to adjust my fare or provide a proper explanation. The only response I received was that they cannot adjust my fare at this time, without addressing my concerns or the evidence I provided.

This is unacceptable. I am requesting that Uber reviews this trip properly, explains the fare increase, and refunds the difference. I am also attaching screenshots to support my complaint.