Unfair service and biased

Yesterday I requested a ride and when the driver arrived I was on the call. I was wearing my musk but I lowered it because I was talking on the phone, The driver was rude as I was talking on the phone and he kept on talking even thought he could see that I was talking on the phone. when I finished my call in less than a minute I fixed my musk and covered my nose. This driver named Tinashe said can't you hear when I'm talking to you now, if you can hear me that person you were talking to I'm sure they can hear you.. I rated the driver a 2 because of his rudeness, Uber did not even ask myside of the story they blocked me from riding again ....I have been riding with Uber for years and my rating is 4.8 and that should said something about the type of passenger that I am.

Uber you are biased you did not even listen to my side of the story. I am really disappointed