Unfair charges

I have never actually had a bad experience with uber except for last night. We needed to get from Laudium in Centurion toGermiston to catch a bus to Durban. I ordered the large for 3 people advised I had a puppy when the driver got there just after 10 he cancelled the ride and drove off. Uber have charged me R 55 for that trip. I was upfront he knew we were 3 and a puppy so why am I been charged.the driver was rude and disrespectful