Unfair Cash Payment Claim by Uber

I recently paid my Uber driver R217 in cash, exactly as per the amount shown on my app, and even added a generous tip. A few hours later, I received an email from Uber stating that the maximum cash amount allowed is R173, and that I now “still owe” the difference.

This is completely unfair. The driver accepted the full cash payment, and I cannot be held responsible for an internal Uber system rule that was never communicated to me before payment. I have already paid the correct fare in full — plus extra.

Despite explaining this, Uber refuses to acknowledge it and continues to insist that I still owe money. This is unacceptable treatment of a paying customer, and I am left feeling penalised for following the app and paying exactly what was required.

I urge Uber to address this issue properly and stop passing internal system problems onto customers who have already settled their fare.