Undependable Uber

On 15 Sep 2025 I booked an Uber ride for 22 Sept at 4h45 and paid R460. The driver messaged that he is waiting, but he was not at the hotel where he should have picked me up. Uber charged me R100 because I missed the ride. After a tantrum they decided not to charge. They are, however tightlipped about the R460, which they dishonoured. This is not the first time that I have had a problem with Uber in Cape Town. Take advice and rather book another firm.