Unauthorized deductions from account

<p>A warning to all Uber users, unauthorised amounts are deducted from your account by Uber! Then they claim it is a glitch in the system!</p> <p>On 9th May I searched for an Uber black cab from my phone for transport from my home to airport. The cost for the trip on the app reflected R373.27, based on that amount did I proceed with my booking.</p> <p>Collection and drop-off took place outside peak times with no delays to the airport. The following day I noticed an additional amount of R233.20 deducted from my account by Uber, unauthorised! A total deduction of R606.47 for 22.92km’s.</p> <p>After emails between myself and Mel (Uber support), Jarold (Uber support), Shienna (Uber support) I am informed:” The adjustment was made because of the technical issue that occur during this trip. The apps did not calculate the fare based on the actual pick up and destination”</p> <p>When I requested the cab I was given an amount of R373.27 for the trip. Based on that amount did I book the cab. Now after the service I'm charged almost double due to a so called glitch with Uber’s system.</p> <p>If your system is faulty, how can you charge an additional cost from a client’s account without informing them? Why did your driver not say there is a problem with the system and the amount is incorrect? Your driver does have a rating score, so it is not his first trip!</p>