Unauthorized Charges With No Proper Explanation or Ride Provided – Extremely Disappointed With Uber Support

I am extremely disappointed with the service I received from Uber. I attempted to request a ride twice, and both times money was deducted from my bank account (R68 and R69), yet I was still unable to request or complete a trip.

After contacting support, I received a response that still did not properly explain why this happened. Instead of giving me a clear reason as to why my account was charged despite being unable to request a ride, I was left with vague responses that did not address the actual issue.

If the system was supposedly unable to process my trip request, then why was it able to process payments from my bank account twice? That is the part nobody has explained to me. As a customer, it feels unacceptable that money can be removed instantly, but getting proper support or a refund becomes difficult.

This experience has left me frustrated, inconvenienced, and disappointed in how this matter has been handled. I re**** on this service for transport and instead ended up stranded and out of pocket with no proper explanation from support.

I expect:

* A full refund of the R68 and R69 deducted from my account * A proper explanation of why these deductions happened * Better customer support and communication going forward

For a company this large, I genuinely expected a much more professional and transparent experience.