Unauthorised uber transaction on my card

Urgent Complaint: Unauthorized Uber Transaction on My Card

Dear Uber Support,

I am writing to lodge a formal complaint regarding an unauthorized transaction made on my card through Uber.

On [insert date], I received a notification that I had been charged for an Uber purchase in Cape Town, while I was at home in Pretoria, nowhere near that location. This clearly shows that my card details were used *****ulently without my consent.

To make matters worse, my bank (TymeBank) does not provide a straightforward option to reverse or block such unauthorized transactions in real time, which leaves me at a financial loss with no immediate resolution.

This situation is unacceptable. I need Uber to: 1. Investigate this *****ulent charge immediately. 2. Refund the full amount that was wrongly debited from my card. 3. Ensure that my card details are not linked to any *****ulent Uber account.

Please treat this matter with urgency and confirm the steps you are taking to resolve it.