Hellopeter
Share Your Experience
VM
Vanessa M

1 reviews | Active since Oct 2024

10 Mar 2025, 19:35

Unauthorised Uber deductions in another province

I received a notification from my Capitec account that R50 was deducted for an Uber trip in Johannesburg on the 9th. However, I reside in Durban.

I used paid for Uber trip a few months back by using my account. In this case the Uber driver never arrived yet I was charged for cancellation charges.

Does this mean that my banking details are not safe with Uber and money is being deducted for rides in other provinces?

How many people who uses Uber for trips via account number is being ******? The amount is small so it doesn't really get noticed. Multiply that with 50 more Uber users.I would like to be refunded and my account details removed from their database.

Thanks Vanessa

P. S. I have a screenshot of the deduction from my app.

0
Replies (1)
VM
Vanessa M's update19 Mar 2025, 15:05
Reviewer Update
How is it possible that a huge company like Uber cannot respond about ******* drivers debiting customer accounts for trips in a different province. This is utterly disgraceful and unprofessional unless Uber is aware of these practices and is allowing it. Take R50 from thousands of unaware customers. You do the math. This accumulates to a huge revenue and misinformation to head office with regards to customer utilisation of Uber services across the country.