Unauthorised Deducation

Timothy South Africa 1501 04/04/24

Uber Rides

Subject: Complaint regarding *****ulent deduction of money from bank account

Dear Uber Support,

I am writing to bring to your attention a concerning incident of *****ulent activity that I have experienced with Uber. I have recently noticed unauthorised deduction from my bank account related to a Uber trip which I did not initiate nor authorise. This has caused a significant financial inconvenience and has raised serious concerns about the security of my personal information. I kindly request your immediate assistance in resolving this matter.

Listed below is the transactions that was *****ulently deducted from my bank account:

1. Date: [04/04/24] Amount: [R500]

Upon discovering these irregularities, I immediately contacted my bank to report the *****ulent transactions. They have advised me to reach out to the merchant, which is Uber in this case, to report this issue and request a refund.

I have tried to resolve this matter through the Uber app's support system, but the responses have been automated and generic, providing no substantial assistance or resolution. I urge you to take this complaint seriously and investigate the matter thoroughly to identify the source of this *****ulent activity.

I expect a prompt investigation into this incident and request that the money deducted from my bank account be refunded at the earliest.

Please provide me with regular updates regarding the progress of this investigation and resolution through the contact information provided above. I expect a response within [48hours ] to begin the process of resolving this unfortunate situation.

I trust you will handle it with the urgency and seriousness it deserves.