Unacceptable behaviour

<p>Good day.</p> <p>I am not happy with the service that I recieved tonight, I have been a loyal customer and I would expect the same from you guys as you are rendering a service to the people.</p> <p>I requested a driver at 18:00 and I was told that i would have to wait for 7 Min till he arrives. After 5 Min the driver cancelled my trip and i had to request a new driver which will now make me have to wait another 10 Min to arrive.</p> <p>Is this proper service given to me as I would at least expect a phone call apologising as to why the driver cancelled. It is very dark where I am and dangerous and have to wait for a driver coming from far to pick me up.</p> <p>If this is the manner in which you treat your clients then please do me a favour and cancel my subscription with you guys and I will take my services else where.</p> <p>Hope this matter is treated with serious attention.</p> <p>Thank you</p>