Unable to resolve client query

I have been trying for over two (2) months to get my Uber discount to reflect on my Uber account. The customer service from Discovery has been poor to say the least. I am seriously considering moving insurers.

Timeline: 6th February 2019 I started the process of obtaining my Uber discount on the 6th February 2019. I called the Discovery Vitality Drive number, and explained that my wife had tried on my behalf. They told me to wait 14 days. 14th February 2019 I then had not received the discount, so I smsd on the 14th February. 6th March 2019 On the 6th March, I called (they said 14 days - and it was more than that). The individual who answered, said they would investigate and would phone me back (I am still waiting). 8th March 2019 On the 8th March, at 2:15 (reference Pablo08March2:30pm), i called again, and Pablo said she would respond (still waiting). 11 March 2019 I then called on the 11th March, and Didi assisted, said that it would take 14 days. 11 April 2019 I called Discovery, who said they had done all they could and I must speak to Uber. 11 April 2019 I called Uber, who said they would investigate. They then sent me about 5 messages saying they were investigating. I messaged them on the 15th April, and they said "we are unable to confirm the exact time regarding this as we are currently working on it, although, once we reach the bottom of this you will be notified. It is now the 24th April, and I have received no update.

For an innovative, technology company - I am surprised that they can't fix this, nor provide regular updates.