*****ulent trip booked on Uber

Please see below screenshot activity after I logged a query on a ride I didnt request. Their App doest show this trip in my activity history. Last trip booked was 11 April 2025 but the insist that there's proof that I have booked and taken the trip. And normally I would receive an invoice via email and to rate the trip. So there's no invoice or rating for the trip in my mailbox.

My account has an unrecognized charge Tue, Apr 29, 5:06 AM Your mobile number : +***

Transaction Date : 2025-04-27

Transaction Amount : 50

First 6 digits of card : 173388

Last 4 digits of card : 6301

Card expiration date : 01/2027

PayPal account email (if applicable): ***

Screenshot of unrecognised charge : attachment Edgar R. - Apr, 5:06 am Share additional details : This trip was done in Johannesburg and I reside in Cape Town and have no family or friends in that area..... please fix my account immediately. Edgar R. - Apr, 5:06 am Your app doesn't show this apparent trip I took on Sunday 27 April 2025. I just checked, my last trip I booked using your App was on 11 April 2025. Nothing show's for 27 April 2025 Edgar R. - Apr, 2:16 pm Wed, Apr 30, 6:09 PM Your mobile number : +***

Transaction Date : 2025-04-27

Transaction Amount : 50

First 6 digits of card : 173388

Last 4 digits of card : 6301

Card expiration date : 1/27

Screenshot of unrecognised charge : attachment Edgar R. - Apr, 6:09 pm Share additional details : I did not take this trip. I was busy doing a function for customer in Mowbray, Cape Town between 11am and 18:30pm. I can supply the customers details if needed. Edgar R. - Apr, 6:09 pm Thu, May 01, 7:06 AM Hi Edgar! We appreciate your Uber One membership.

Having reviewed your account details, we can see that you purchased an Uber One worth ZAR50.

Uber One is a membership program offering discounts and perks for Uber and Uber Eats.

You can choose a monthly or annual subscription. For available discounts and promotions, look for the Uber One icon in your app.

To learn more or sign up, visit the app or uber.com.

Thank you for being a member with us.

umusht2 - May, 7:06 am U I've reported this *****ulent activity to my bank and they are currently investigating. I will remove my banking details from YOUR APP in order to prevent this from happening again. Edgar R. - May, 10:00 am Hi Edgar,

Happy to help.

To delete a payment method:

1. Select “Wallet” from your menu.

2. Select the card you’d like to delete.

3. Tap the three-dot icon in the upper right corner.

4. Tap “Delete,” then confirm.

Your account must have at least one payment method at all times. If you wish to delete your only payment method, you'll need to add a new one first.

Thanks for your understanding.

umusht2 - May, 12:21 pm U I noticed on my bank account that you have rejected a ride of R500,00. What's going on here and when will I get refunded for the apparent trip I took on Sunday 27 April 2025? I honestly don't feel safe using this App and your services. Edgar R. - May, 4:48 pm Happy to help, Edgar.

In order to locate these charges, could you provide me with the following details? To protect your information, please do not include your full credit card number.

For each charge, please provide:

1. Date of the charge

2. Exact amount

3. Type of card (debit, credit)

4. The first 6 and last 4 digits of the credit card

5. The expiration date

In many cases, a family member or friend has used a credit card on their own Uberaccount.

Before sending us the details above, you may want to check with your family or close friends to ensure the charges were not from them.

Once you’ve provided us with the details above, we’ll investigate the source of the charges. We look forward to hearing from you.

Abdullah - May, 10:16 pm A Fri, May 02, 7:35 AM date: 27 April 2027, R50, Debit card, ***, 1 January 2027. I don't have family linked to my Uber account. My bank didn't supply details of the rejected trip of R500 of 01 May 2025. Edgar R. - May, 7:35 am The above details I supp**** when I logged this query. I really don't know why you ask me to submit it again. And I have removed my bank details from your App. Edgar R. - May, 7:41 am Hi Edgar,

Having reviewed your account details, we can see that you purchased an Uber One worth ZAR50.

Uber One is a membership program offering discounts and perks for Uber and Uber Eats.

You can choose a monthly or annual subscription. For available discounts and promotions, look for the Uber One icon in your app.

To learn more or sign up, visit the app or uber.com.

Thanks for your understanding.

Abdullah - May, 1:07 pm A Abdullah, if this is your final findings why does this trip not appear on your App in my activity section under recent trips?. My last trip show's 11 April 2025. If this money is not in my account by midnight tonight I will have to take this matter further. Show me details of the this trip and the one my bank rejected of R500 then you've done your job. It's clear that my account was hacked and it's your job proof to me where these trips pickup and destination was. Then I'll believe you. Edgar R. - May, 3:52 pm Hi Edgar,

Having reviewed your account details, we can see that you purchased an Uber One worth ZAR50.

Furthermore, we were not able to locate other charges in our system with the provided information. As a result, we’re not able to take any action against it.

Since we can't take any more actions here, we won’t be able to respond to further messages on this issue.

Thanks for your understanding.

Abdullah - May, 5:10 pm A So you refusing to show the actual trip details of Sunday 27 April 2025? Which your App have no record off? Clearly you don't have a clue how to investigate a matter like this and needs to go for serious training skills. I will report this on social media and copy this conversation and all communication in this matter. Edgar R. - May, 6:09 pm This will not be the end of this issue....

I'll do what I normally do..... seen that your staff is *********** to deal with calls or queries in a more professional manner.

Edgar Robertson *** +***3

Edgar R. - May, 7:28 pm No response needed Can we help with anything else?

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