*****ulent Charges and Poor Customer Support from Uber South Africa

I am writing to lodge a formal complaint regarding a series of *****ulent charges on my bank account, which I believe were made by Uber. On 10 July 2024 four identical charges were charged to my account by Uber within one minute. This highly irregular activity immediately raised my concerns about possible *****.

Upon discovering these charges, I promptly informed my bank’s ***** division. However, my attempts to report this problem to Uber have been met with significant frustration and disappointment.

I have spent considerable time navigating Uber’s website in search of an appropriate place to report this issue. Unfortunately, I was unable to find any clear or accessible method to do so. In a bid to find a resolution, I sent a message to Uber Business, hoping to be directed to a specific link or email address where I could report the *****ulent charges. Instead, I was simply referred back to the website, which had already proven unhelpful. Additionally, other sections of the site where reports might be made were either inaccessible or did not function correctly.

When I phoned the Helpline which I got from the internet. It simply said: This number is no longer in use, go to Uber's website."

My complaint is twofold: 1. *****ulent Charges: Uber has wrongfully charged my account, since I didn't use uber recently. Also the ******* claim was taken four times within a minute, which appears to be a clear case of *****. 2. Customer Support and Reporting Mechanism: Uber's website is not user-friendly when it comes to reporting serious issues like *****. The lack of accessible, effective channels for reporting such incidents is highly concerning and has left me feeling helpless.

As a customer, I expect a higher standard of support and a more straightforward process for addressing serious issues like *****.