*****ULENT BILLING PRACTISES

DELIBERATE AND REPEATED OVERCHARGING — A PATTERN OF *****

Uber has become completely *************. I have now had multiple trips and courier deliveries where the final amount charged is vastly higher than the fare I accepted. The most recent incident: a trip confirmed at R197 ended with R384 taken from my account — almost double. (This is one of many such cases)

There is no functional support, no explanation, and no way to dispute these charges. The app simply takes the money, and the company disappears behind automated, useless responses. It is impossible to speak to a real human being, and there is ZERO ACCOUNTABILITY.

This is not an isolated case. Countless reviews from other South Africans describe the exact same behaviour: a quoted fare is accepted, and the final charge is significantly higher. This is a worrying pattern that deserves to be exposed.

Uber’s business conduct is ethically bankrupt, and their refusal to address widespread overcharging amounts to SYSTEMIC *****.

Consumers deserve protection from companies that behave like this. I am documenting my experience publicly in the hope that it contributes to stronger scrutiny of their practices.