UberX

I don't usually have a problem with the service itself, but on more than 1 occasion they've deducted the fair before a driver is even confirmed. My problem is when you try to dispute a fair,in my case I waited 10min after the fair was deducted, and no driver was available, so I cancelled to try bolt. Their self-service automated responses keep on saying the same thing :"the money should reflect back in a few working days" this was on 6 December. If they can do this to me, whatever the amount, imagine how much extra money they make from their millions of users