Uber's ******ionate Behaviour

I'm a frequent Uber user, using the service a couple of times a week.

However, a short while back, when trying to book a trip with my credit card, I was told that my credit card could not be used, because there was an outstanding payment.

I eventually figured out that this was from an old Uber account that I had not used for almost a year, prior. But, logging into that account showed no unpaid trips.

I eventually logged into the account from the Uber website, and checked the user account, there. At the top of the account page, was a notification of an outstanding amount of R404.94, from a trip booked on 31 October 2020.

However, the trip is not in my history. Also, the trip pickup and destination are the same, with no route shown. I also cannot resend the receipt or save the invoice. Their system is unable to generate, either. This is clearly a billing error.

I've reached out to Uber support, sent them all of the information, screenshots, etc. Multiple emails now, and all they keep telling me is how to pay the outstanding amount, and that I won't be able to use my credit card as payment method, until I pay the R404.94 for a trip that did not take place.

That is ******ionate, to be completely honest. Simply unacceptable. No interest in helping to resolve the issue, or to see my side of the situation.