Ubers customer service is bad

I've been with Uber for such a long time. I've no issue before. Their services have done me well. However after this experience with Uber i cannot believe they are this unprofessional and just don't give a dam. I reported a missing item from a trip. When I came back from grocery shopping. It must of fallen underneath the drivers seat. I contacted Uber immediately. I followed their processes and tried to call the driver more than twice with zero response. I then left details on what had happened ,hoping they would contact me with feedback. I went into a meeting. They tried calling me twice when I checked my phone and emailed to let them know they can call me. My account was locked and I was logged out of Uber eats and Uber. Now I cannot use the app. They tried calling me today , the line was bad and got cut and they never tried again. They just sent another email saying they cannot get hold of me. Now I cannot use Uber or Uber eats and i am a weekly user. I will now look at alternative services provider's. I still got no feedback about my lost item.