Uber will not assist me.

I am very disappointed in the level of service I have received by Uber, especially their "Help " option.

I am a regular customer as I do not have a car and require a taxi service in order to get to and from work on nights when I have to work late. I also use Uber when I need to go to the shop or hospitals etc. I use Uber every week. Up to 5 times a week sometimes.

I usually pay cash as I do not have a credit card. I have often pay driver's more than the trip cost due to them not having change for me.

This incident happened about a month ago.

When getting in the car, I asked the driver does he have enough change for me as I have a note and the trip was not going to be very expensive. He informed me he does and that it won't be a problem. We arrived at my destination and he then told me he does not have enough change for me. He stated I must NOT pay him, he will contact Uber, explain the situation and request that they charge me on my next trip for this previous trip. I asked if he was sure about this and he said he has done it before. Now according to Uber he stated I refused to pay him.

Uber have now taken away my cash option. I can only pay using a card payment. When trying to load my card details I get a constant error message.

I have been in contact with Uber regarding this matter, through email correspondence.

Uber stated driver's have complained about me not paying which is a lie and Uber have NEVER contacted me regarding this issue. All they tell me now is that they have removed my cash payment option and I need to load the card payment. The more I explain it will not accept my card payment, the more they send me the steps on how to load it.

They are not interested in assisting me. I am met with a '"**** you and your business" attitude. Well that is how I feel. It has been a month now and I am no closer to sorting out my problem.

Due to Uber not assisting me, I had to take the bus late one night, walking alone, as a woman, ended in me being harassed by people on the street, I had to run home.

No matter what I say in my complaints, they say the same thing and have made no effort to even ask me what error I am receiving.

Uber has made a lot of money out of me. And I am very upset about how I am being treated.

I have come to Hello Peter and as I do not know what more to do to get a solution. If they do not want or need my business, they must say so.