Uber unconcerned with customer service and *****

I am currently experiencing terrible customer service from uber. There were clear ********** transactions on my account - the story goes as follows... I am based in south africa, I was in a comedy show when 16 transactions for uber in a foreign country went off in a space of 3 minutes. I dont know about you but i struggle to get one uber in 3 minutes never mind 16. Not only did they not flag this as an issue, but when i contacted the local support ( by the way , no person will talk to you either - its all done online) i was forced to send dozens of messages before getting a response that said the following . "These charges came from a seperate Uber account that shares a payment method with your account the first name of the account with the billing issue is (#$%#%@^ - a foreign script for which my keyboard doesnt have letters). We would advise reaching out to the account holder... I then rep**** saying I have no idea who that is, was made to wait a full week before they responded - 15 messages later the response is that its not their problem and I must take it up with my financial institution. I find it shocking that a modern , successful and allegedly customer oriented business can behave in such a fashion.

Extremely disappointed user Avrami