Uber uncomfortable

Never done a review before and hope this doesn't come back to bite me...that said conversation thread with Uber below ;

Pickup destination: Cape Town International Airport

Drop off destination: Cape Town International Airport

Share details: I requested a ride to my home in Durbanville. The driver was confirmed and arrived. Chikondi Emmanuel. CAA 541868. We loaded my bags, I climbed in then he said ok to Seapoint ? I said no, Durbanville. He then refused to take me as he sais he had accepted my trip by mistake and wanted to take the higher paying trip. Things got heated and I insisted he take me home. He point blank refused and told me to get out and call another Uber. He cancelled the trip on his phone. By this time I was FURIOUS and advised him that I WILL make trouble for him with Uber. I had no option but to get out and hail another Uber. I demand that I receive a FULL refund( not credit on the app ) for the trip he cancelled AND for the trip I then took. How can you charge for a trip not taken ? I gave 1 star as I thought that was the lowest as there is no zero star. Furthermore I want an apology from the driver aswell as he be terminated as an Uber driver.

Hi Steve, We’re sorry to hear your trip didn’t go as smoothly as expected. We’ve confirmed that your price correctly reflects the time and distance of this trip. As a result, no adjustments are needed.

How Dare you send me this response to my experience

I NEVER TOOK THE TRIP ! YOUR DRIVER REFUSED TO TAKE ME ! HOW CAN I BE CHARED WHEN YOUR RUDE DRIVER TREATED ME THAT WAY AND CANCELLED THE TRIP HIMSELF FOR A BETTER PAYING TRIP !!!!!!

Uber comfort nogal !