TD
Tamlin D
1 reviews | Active since Nov 2023
09 Jul 2025, 13:14
Uber Unauthorised Payments
i’m so upset, when booking an uber i get a specific price, and when my ride ends there’s an additional fee that i need to pay on my end, i was stuck in traffic yesterday and things like that are out of my control, it’s not my responsibility to pay that money they should ****ing have a fixed fee and that’s it, idc about the distance but i’ve been experiencing this too often now and i’m so upset because it’s unnecessary money from my pocket and they are profiting off it, i’ve tried to contact them and their numbers aren’t working, no responses from the support team either and i wanna use my uber app olease help !
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Tamlin D's updateReviewer Update
10 Jul 2025, 15:49I booked an Uber and was quoted R166 for the ride. I paid the full amount, as agreed, via my banking app. However, due to heavy traffic that was completely out of my control, Uber tried to charge me an additional R42 after the ride was completed.
I didn’t agree to this additional charge, and I had already budgeted the exact amount quoted. I moved the remaining funds to my savings account specifically to prevent any unauthorised deductions.
Uber’s system should not penalise customers for delays caused by traffic. Many of us plan and budget carefully, and this kind of pricing model is unfair — especially when there’s no prior notice that charges may increase mid-ride.
I’ve tried contacting Uber for support, and I’ve received no proper assistance or resolution. I will not pay the additional R42 for something I did not agree to, and I strongly urge Uber to review the way they handle dynamic pricing and post-ride deductions.
Please assist urgently in resolving this issue.
I didn’t agree to this additional charge, and I had already budgeted the exact amount quoted. I moved the remaining funds to my savings account specifically to prevent any unauthorised deductions.
Uber’s system should not penalise customers for delays caused by traffic. Many of us plan and budget carefully, and this kind of pricing model is unfair — especially when there’s no prior notice that charges may increase mid-ride.
I’ve tried contacting Uber for support, and I’ve received no proper assistance or resolution. I will not pay the additional R42 for something I did not agree to, and I strongly urge Uber to review the way they handle dynamic pricing and post-ride deductions.
Please assist urgently in resolving this issue.
TD
Tamlin D's update10 Jul 2025, 15:49
Reviewer Update
I booked an Uber and was quoted R166 for the ride. I paid the full amount, as agreed, via my banking app. However, due to heavy traffic that was completely out of my control, Uber tried to charge me an additional R42 after the ride was completed.
I didn’t agree to this additional charge, and I had already budgeted the exact amount quoted. I moved the remaining funds to my savings account specifically to prevent any unauthorised deductions.
Uber’s system should not penalise customers for delays caused by traffic. Many of us plan and budget carefully, and this kind of pricing model is unfair — especially when there’s no prior notice that charges may increase mid-ride.
I’ve tried contacting Uber for support, and I’ve received no proper assistance or resolution. I will not pay the additional R42 for something I did not agree to, and I strongly urge Uber to review the way they handle dynamic pricing and post-ride deductions.
Please assist urgently in resolving this issue.
I didn’t agree to this additional charge, and I had already budgeted the exact amount quoted. I moved the remaining funds to my savings account specifically to prevent any unauthorised deductions.
Uber’s system should not penalise customers for delays caused by traffic. Many of us plan and budget carefully, and this kind of pricing model is unfair — especially when there’s no prior notice that charges may increase mid-ride.
I’ve tried contacting Uber for support, and I’ve received no proper assistance or resolution. I will not pay the additional R42 for something I did not agree to, and I strongly urge Uber to review the way they handle dynamic pricing and post-ride deductions.
Please assist urgently in resolving this issue.