KM
Khuthadzo M

1 reviews | Active since Feb 2017

25 Feb 2017, 10:40

Uber trip cancelled

<p>I made 4 uber requests yesterday when I was at menlyn mall. The first three drivers kept all cancelled my trips and I did not understand why because uber would show that my driver is one minute away for a long time or has arrived and I couldn't see the driver I even called the drivers but none of them answered or even made an attempt to call me like they usually do if they arrive and can't see the client. The fourth uber request I made was also cancelled but lucky the driver answered when I called and when I asked him why he did not call me to find out where I was exactly because the mall has many entrances he couldnt answer me all he said was I had to leave because other maxi taxi drivers where chasing him away. My problem is for the three cancellations uber charged me R25 each and it's not my fault uber drivers did not answer when I called them, and they did not even call me t find our where I was so uber why did your drivers cancelled the trip without even trying to contact me and no there was no network issues so I know for sure my phone did not ring. I called them about two times and they did not reply. UBER I want my money back I cannot be made responsible to suffer consequences of your drivers nor even trying to find out where the client is and they just camel the trip. I want my money back because your driver had no suffient reason to conclude that I the client was not available at the pick up point.</p>

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Replies (1)
Uber
Uber's reply06 Mar 2017, 10:03
Official

Hi Khuthadzo Maphangwa.

Thank you for reaching out. Could you kindly write in via In-App/Help.uber.com and we will assist