Uber theft

On the 2nd of November I requested a ride on Uber App. My ride was accepted by a Driver by the name of Thando. Ride details: Time:3:53 PM Pick up: 456 West Street, eThekwini Drop off: r103,eThekwini. License plate: CB17RSZN

When the driver arrived at the pick up Location the Driver opened the boot and the guy from Spar where I did my shopping helped me to load my groceries on the book. I then took the tray of eggs to sit with at the front. When we arrived at the dropped off, I took my eggs and put them on the floor so I could offload my groceries from the boot. I put my eggs down and when I was turning to the car the driver was already driving off. I tried to stop the car with the help of other people who were at the taxi rank but the driver did not stop. Immediately I logged on my app to contact the driver but my calls were not answered until they said I have reached call limit. I wrote to Uber support to report the matter and they said they will check with the driver. They refused to give me his contact number where I can call him using normal calls. The following day they sent an email saying that they spoke with the driver and he says he did not find my groceries in his car which is pure lies. I have been ****** and I would like Uber to reimburse me for all the costs of my groceries. My contact number is ***