Uber THEFT

I ordered an Uber Courier from Woodmead to Broadacres and clearly provided all the necessary delivery details on the app, including the full address, house number, the recipient’s name, her contact number, and explicit instructions that the item had to be delivered to her door. The driver also had my contact details. When the driver arrived at the estate, security could not get hold of the recipient. Instead of contacting me or making any reasonable effort to complete the delivery properly, he marked the item as “delivered” and left it unattended on the sidewalk on a public road before driving off.

My item was then ******.

This is completely unacceptable and incredibly negligent. A courier service should never abandon a customer’s property in a public area and falsely mark it as delivered. The driver ignored the delivery instructions, failed to contact me, and showed no duty of care whatsoever toward my property.

To make matters worse, Uber refunded me only R50 of the delivery fee — not even 50% of what I paid — while taking no accountability for the ****** item their driver’s negligence directly caused.

The customer service consultants were equally unhelpful. I was told that the only way they could assist further was if I opened a theft case at the police station against the driver, despite the fact that the only information Uber provides me with is his first name. Expecting customers to somehow open a ******** case with virtually no identifying information instead of Uber taking responsibility for the actions of their own driver is absurd.

Because of this experience, I will never use Uber again for anything, whether important or unimportant, and I would strongly discourage anyone else from trusting them with their property either.