Uber the worst customer service ever

<p>I am completely disgusted at the customer service of the great Uber call center agents, For a whole week i am going back and forth like i am emailing a robot because they send me one generic email to another generic so i really battle to realize why they are even hired as agents and i have politely informed them that i work in the industry of email correspondence and no exactly when someone is sending me just a standard email not even bothering to tailor it towards getting the query resolved.</p> <p>So Uber has a service they offer and they sell this offer by stating where ever you are we will pick you, when in real time and real life they go and employ a bunch of people that thinks its a Joke to accept a trip and just drive away without having the decency to cancel the trip or even pick the phone when i call to ask where they are and it was an emergency as well and this has happened on many occasions but the agents in the call center politely just sends a generic apology every time which shows me they don't know what the heck Customer Service means what it actually is and to top off the driver not pitching up i get charged a cancellation fee and what the customer service agent would do is tell me that they can charge it to my card saved on the system which is complete and utter bull</p>