Uber takes you for a ride

On Friday, 7 June 2024, I reserved a trip with Uber Rides, Johannesburg. y account was debited almost 3 times the advertised amount but no driver arrived and no transaction confirmation provided which forced me to find an alternative. On querying the transaction with Uber through their portal, they have adamantly stuck to THEIR facts that the deduction was for a trip undertaken in October 2018....6 years ago. Neither the card that I used on the 7th June nor my mobile number was in place in 2018. Uber refuses to accept the fact that the 2018 transaction was paid in 2018 as all their responses repeat the sae claim without any substantiation. I have lodged a dispute with the bank and am contemplating laying a charge at the SAPS. My advice to consumers is do not conduct card transactions with Uber, only cash.