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My driver refused my trip Monday, February 11, 2019 at 6:52:08 AM · UberBLACK We encourage driver-partners to complete all the trip requests that they accept. Please note that you can cancel a request at any time. However, if you choose to cancel 2-5 minutes after a driver accepts your request, you may be charged a cancellation fee. If you don't meet your car within five minutes of arrival, the driver can cancel your ride request and you will be charged a no-show fee. If it takes a driver more than 2-5 minutes than the ETA to arrive at your destination, you may cancel your request without being charged. Appreciate your understanding. Sent by AA on Monday, February 11, 2019 at 2:08:00 PM I did not request another car period , it was the driver who canceled the trip, your creditting of the 70 uber credits is is proof and acknowledgement of that ,I made one single booking for an uber black at 6:30 in the morning, but as i said have given you 48 hours to return my money ,and as i have also previously stated it seems like it's the company modus operandi and will without fail make sure that the police are aware of this when it is reported. Jabeen, We have reviewed your trip details again, and it appears that the cancellation fee was app**** correctly. We cannot refund the amount back into your bank account. You can use the credits on your further trips. As mentioned previously, you may be charged a cancellation fee in the following situations: - You cancel the trip 2+ minutes after your driver confirms the trip - Your driver cancels the trip 5+ minutes after arriving In the future, if you’re ever having difficulty with your pickup please note that you can always track your driver’s location in the app. You’ll also be able to contact them via SMS or voice to help perfect the pick up experience. Sent by AB on Tuesday, February 12, 2019 at 5:19:27 AM I will let the courts decide that and will let the police investigate your *****,I booked for a uber black driver Colin cancelled the ride , I didn't request or interact with your app again if some other driver picked up the trip it was not definitely at my request , if I had wanted any other cheaper uber service other than uber black I would have done so myself , the question you'll have to answer in court will be simply prove to me where I cancelled the uber black service that was deducted from my accout as I have said you would not have credited the 70 uber credits if I had done so, I will lay a charge of theft and ***** against uber and will request a full audit of your business in relation to your business dealings using this case as a specific example of the presumed millions of rands you've ****** from other south Africans. Monday, February 11, 2019 at 6:52:08 AM · UberBLACK Hi Jabeen, Having reviewed this trip I can see that the system has already credited the cancellation fee back to your Uber account. This will be visible on your account within a few hours. While your Uber credits will apply automatically on your next trip by default, you can toggle credit on or off after you've set your destination and before you select your vehicle option. We appreciate your understanding and let us know if you faced other issues. -------- As previously stated this was the first time I have ever used an uber in will never ever do so again so I have absolutely no need for the uber credits , My bank First National Bank can not take my money by mistake and then say they will pay me back in E Bucks that is ******* .No court of law on this planet would accept that ******* , it's obvious that this is not a once off occurance but wide spread and for how long ? I would estimate millions of rands. Am not going to labour this point further as it seems we are simply going around in circles . My demands are on record. Simply put back the money you took *******ly and rectify your system which is de*****ing people . My driver refused my trip Monday, February 11, 2019 at 6:52:08 AM · UberBLACK Hi Jabeen, Thank you for getting in touch. In order to best help you, I need to bring in another team. As soon as we have an update, we'll reach back out. We appreciate your patience while we get you the right answer. Sent by Zain on Tuesday, February 12, 2019 at 4:22:04 PM