Uber Support Service South Africa Is Terrible

<p>I took an Uber on the 11 August 2016. I selected Uber cash trip for this trip. At the end of the trip I asked the driver what was owing. She said nothing. I asked her to check because my trip is usually over R100 and I knew I had an Uber credit of R100. However she insisted that there was nothing owing. A few days later I tried to request another Uber only to see that there is now a R25 outstanding on my account. I then contacted Uber to find out what is happening with this. They then advised that the trip even though I selected cash had gone off on card anyway. </p> <p> </p> <p>My question is how do I resolve this now. I have since now removed that card from my profile because it is not a valid card any longer. Hence me selecting the cash option. Support has been unable to assist me to advise how I can resolve this issue. They keep going in circles from one agent to the next only advsing that I cannot use Uber because I have a R25 showing. I know this part. I am extremely frustrated with them. I then sent an extremely angry email to Uber stating that again they have not assisted me. But they are not happy with my upset email and have refused to assist unless I change my email. So I changed my email to accomodate what they want. And I am still no longer receiving responses from Uber RSA. They advised on social media that they go through all emails relating to my profile, why if that is the case in the latest email did the agent say they can run the payment on my card again. When in fact I had stated to them that this card is no longer valid? Um this is not accurate. </p> <p> </p> <p>I am extremely frustrated. Uber is a great service but the question begs now is that should someone actually be in trouble how would support be able to assist them with something larger if a small problem like this can't be fixed. And what if someone has this issue with an amount that is much larger than just R25 and support is unable to get to the bottom of it and assist? </p> <p> </p> <p>I think that Uber needs a contact center, chat service or better email handling personnel at this point. Sometimes an agent has a bad day. But more than one agent not reading the issue is a problem. This is very dissappointing because I really like the Uber service. </p> <p> </p> <p>All I want to know is the following:</p> <p> </p> <p>* Why did the application take from a card option when I selected Uber cash?</p> <p>* How can I pay in the amount so that I can actually continue using the service?</p> <p>* I do not have a card that I wish to load to this service any longer as I prefer using the Uber cash option and should a card be loaded this problem might occur again even though I did not select card but cash.</p> <p>* Why was I not informed that my account was owing a R25 I could have then just fixed it with the driver when this occured then and there? Its freaking R25?</p> <p>Why am I unable to get a resolution that is actually dependent on my issue here from Uber Support?</p>