Uber sucks at reading and understanding complaints

On the 10th March 2018, i requested an Uber at The Palms K90 center, Boksburg. Some people got into the car claiming to be me, the driver started the trip and we only found him five mins AFTER the trip was started.

I made a complaint so that i could get some money back for the time wasted; but Uber decided to give me a full refund for my whole trip. I did not want a full refund and i dont believe our driver was at fault. I told Uber that i wanted to give the fare back to the driver because he was honest and very kind.

Uber did not read through my query correctly on a number of occasions, they kept insisting to refund me, but all i wanted to do was give my money back to the driver. In the last email they sent me they said the would deduct the money and pay the driver back but this never happened, and not i cannot further respond to the support team.

Please help me get in touch with my driver Philip License Plate FM9 2KM GP

See pickup location info below

Pickup Location - 120 North Rand Road, Bardene, Boksburg (at the Parking lot of Macdonalds The Palms Center) No Additional Stops Destination - 17 Lily Rd, Primrose