Uber Stole my Money

Uber has owed me R441.26 for two weeks now, they took it out of my account on 2018/09/15 as a 'holding fee' for an Uber ride I never even took.

I have been in touch with their social media rep on Twitter and I have been in touch via email AND via the app.

They keep talking in circles and asking for the same info over and over again which I give to them every single time and STILL no progress whatsoever. This is honestly the most shocking customer service I have ever experienced especially when they have ****** my money from me and refuse to give it back!!

I am appalled and incredibly annoyed with this entire experience. When it is a small amount of money they refund it instantly, but now that it is R441.26 they refuse to give it back. In my mind it is actually ******** what they are doing, they probably have it in an account somewhere gaining interest at my detriment.