Uber stole from our account

I reported currupt behavior and theft on my husband's account after which his account was deactivated without any investigation or communication. I used my account to report the issue and instead of dealing with the issue I am repeatedly being referred to my husband's closed account to fix the problem, yes the account that can no longer be accessed! I asked for the matter to be escalated or for workable alternatives and keep getting the agent replying with the same and trying to close the query. How are we expected to deal with issues and how are we safe if this mess is even possible.