Uber, step up your game!

Where do I start... We took a trip with Uber on the 29th September at 22:28. When we arrived home we realised we had left a wallet in the uber. The uber driver did not have a cellphone number on his profile so I proceeded to contact Uber support on the app. Conversation went back ad forth, I was told to wait for a response from the driver and should revert back if I had not been contacted within 24 hours after our trip. 24 hours later I contacted Uber support again saying I had not been contacted yet. On the 1st of October at +-9:45am I was told they had sent another request to the driver and that I should wait a further 24hours. Now here I am, 2nd of October 10:47am, still no reply, still no outcome, still no wallet (which has many belongings and money)... No number available to call, no means of escalating the matter! HELLO PETER, let's see if this helps!

Look forward to getting something out of this.