UBER *****S FROM CANCELLATION FEES

February 15 I requested a ride and the driver didn't pitch. 20 min on he wouldn't answer my texts or calls and my battery was almost gone. I begged him to cancel the trip so I could get a ride before my battery died but he just ignored me. Only to say I am here when I had already requested another ride with Bolt. The app was showing him elsewhere and to my surprise, he then cancelled and I was the one that got charged R25 Cancellation fee. This happened to me again in December and I counted my losses but now I feel ****** and it seems this is how they do business. Can anyone help me on how i can contact their customer care line. Funny enough their contact support is the only link that doesn't work. very disappointed