Uber *****ing money from bank accounts and awful customer service

Uber charged me R323.00 at 2:32AM for a trip that I took and paid for on 29 December. This is not the first time either. There was an amount of R139.00 that I was randomly charged. When I disputed the charges, provided proof of their error and requested a refund, they said no.

The customer service is also poor. The agents do not read the contents of the message nor do they check the screenshots, dates, times and amounts. Instead they send a stock answer about authorisation amounts instead of doing their due diligence.