Uber *****ing Money and NOT refunding!

My son cancelled a trip on Friday, October 31st. The Uber APP proceeded to deduct not 1 but 2 deductions for the cancelled trip. When my son tried to contact Uber to get his money back, we discovered that there is no direct way to get in touch with them, no call center number, only "Help" on the app which doesn't have a section for refunds. He finally managed to fill in a section on the app and someone messaged back and they said 3-5 working days money would be refunded, still today, November 8th no refund has been made.

This is unacceptable, when you are dealing with peoples hard earned money and their banking/card details you, firstly, have a reliable and direct way to be contacted and secondly you do not take money as you please. This is not the first time this has happened to him.

He is a student, trying his best to earn a living and get to and from work but Uber has taken from him and is making it very difficult for him to manage.

Refund his money ASAP!