UBER South Africa - ********* businesses practices

I booked a trip on the UBER App from OR Thambo to Moreleta Park, Pretoria. The trip was booked on UBER Cash, so it was being paid out of my UBER account balance. When the driver arrived he wanted actual cash as he didn't have fuel in his vehicle. I said I didn't have cash and therefore would need to cancel the trip and book another UBER, which I did immediately. UBER then charged me for the full fee of R437-00 even though I immediately reported it, and paid for another UBER for the exact same trip. This boils down to theft. UBER support would not address the problem (even though their history support my version of events) so they actually condone this ********* practice! I have deleted my UBER account and will never use UBER again.