Uber South Africa

I see an alarmingly declining level of service provided by Uber since its start in South Africa. It started like an amazing service with clean and comfortable cars with polite drivers offering mints and asking if the level of the radio was ok to now having Uber making us wait for 5x times the amount we used to wait, dirty cars, barely polite, cancelling trips on us after 15 minutes wait, forcing us to walk because they don’t want the hassle to drive to the legal pick up points (V&A entrance 1), etc… and I’m not talking about marginalised incidents but the majority of my trips. It is dramatically going down and nobody seems to manage that. Is there even an Uber management somewhere???? Or are we at the mercy of a declining service as long as we pay? I’m no longer taking Uber with pleasure. I’m now only forced out of necessity and that’s extremely sad. Pull up your socks Uber and start working the way you used to!