Uber shouldn't be able to ***** from customers

I wouldn't even give them a 1 star, pathetic. Firstly, I was sick in bed and needed to get something for business, so decided to use Uber......big mistake. I booked an uber to collect and left it at that. Then my supplier informed me that the uber hadn't collected, when I went to check I see it had been cancelled, I never cancelled it and to top it off I got charged R20 cancellation fee for something I never cancelled Then I booked another uber to collect and drop off, I am billed R57 for this trip. My drop off address was incorrect I didn't complete the right suburb. Anyway the driver gets to Belhar instead of Uitzicht. The driver, Langton, calls me, his english is so bad I cannot even understand what he is saying. Between my husband and I we figure it out. He says I must change the delivery address, which I cannot as it says the route is complete. He then tells me to send my location and I can pay him cash for this trip which we agree to. He gets to us, we pay him cash, he isn't down the road and my credit card is debited with R190 for the trip, Belhar to Uitzicht. The only way Uber would know to debit my account is if the driver told them to. So just for me to get some labels from Brackenfell to Uitzicht, it cost me R20 + R57 + R190 + R100 Cash = R367, which is absolute *******. I contacted the driver, he said he would refund the cash money, I am still waiting. I am going to the Police Station later today to lay a case of ***** against, both Uber and the driver, Langton. You guys are pathetic, take advantage of people, you don't deserve to be in business.