UBER SERVICES - *****ULANT BILLING

While Uber has been a reliable and safe service to me, I am beginning to worry that their billing methods are not. Since December 2022, I have been billed unnecessarily for trips I did not log and then half an hour later reimbursed, however, not by the full amount. It concerns me that this has now happened on at least 5 different occasions and no one from support seems to be responding to my complaints. For example, I was billed R149.00 this afternoon for a trip I did not request and reimbursed R136.00 15 minutes later. How does this happen??

I am a customer that relies on uber due to a disability and the fact that they '****' their customers in their billing methods is of major concern to me. Help me understand your billing methods and procedures please when we have been assured by your rating service that you are one of the most reliable service providers around???