Uber service terrible.

Sick and tired of issues with the Uber SA app. I requested a trip, uber put an authorisation hold, but then driver did not pick, i had to request a second time, another authorisation hold was put and a driver picked up. Normally within seconds or minutes the previous amour is reversed but did not happen. I needed the money to be reversed as I was on a tight budget. Contacted uber and was told to contact my bank. IT IS NOT MY JOB TO CONTACT MY BANK. You disadvantage people on a tight budget when they have to wait 3-5 days to get a refund. Why do i get refunds before within minutes but this time i have to wait 3-5 days. Their help support staff are usually condescending or just don't care enough. The guy I spoke to, you could tell he was eager to end the call. Honestly i only use Uber when i really have to otherwise would not. a lot of the company customer employees are not customer friendly. Their drivers are better than uber employees. When i use Bolt, any issue is sorted lightning fast. They even compensate you but am not asking Uber to compensate. Just make things easier for customers and get customer staff that really care. At this point it is almost as if am speaking to robots.