Uber service is poor. Bold is even better

Baddest experience. Requested a trip from capetown Airport on 29 April evening but no driver wanted to take on the trip, asking for more money. So each one of 5 or 6 of them either cancelled or asked me to cancel the trip. After that my money left my account, which was roughly a thousand rand. I would've used the money for other means to get to my destination but didn't get it till today.

Had to sleep at the airport, cold and hungry on that night because I had no money to further look for transport. Till today I'm trying to speak to Uber through both app and email but all I'm being told is stories. No clear and direct details for course of action, just vague communication throughout.

I spoke to Uber agents, Asadiq6 and Eirfan from Uber support. The service is so poor. Till today I don't know I I'll get back.my money or not. What a ****