Uber Seems to be Frustrating more than Helpful

I called a a Uber X cab at 16h00 but only at 16h20 he managed to get where I was, he called me and his airtime got finished then I had to use mine, whilst the system hanged all the time, eventually when he managed to get to me he told me that he was looking for his phone in the car, another minutes lost due to a *********** driver. On top of that, my trip get cancelled whilst still hanging and I had to pay for the trip before I can recall the car I'm in. I thought this was worse but it even became even more worse when my driver dropped me where I didn't want to be dropped in which I ended up walking to my destination.<br> <br> If you guys are going to operate in the Johannesburg CBD especially dealing with elite customers please remember that consistency is key, secondly over billing is like crime, you can't bill people for your own system errors, thirdly tell your drivers to drop us in remote areas with safe parking, not just secluded dungeons and gutters of Johannesburg.<br> <br> Kindly be informed that I want my refund back, due to your system undergoing some silly errors which cost us as your valued clients, I need this to be sorted out as soon as possible.<br> <br> From a Very Unhappy Customer,<br> Tumi