Uber Ripped Me OFF

I am so disappointed in Uber. Last week friday the 24th of November I requested an uber ride, I went outside to check for my ride and as I was standing there my pone battery died so I had to go back in and charge my phone. A few minutes later when my battery was charging an amount of money went out of my account for a ride I did not take.

I did not really panic when this happened I figured they would realise the mistake and pay me back the money on Monday the 27th Of November 2017. On Monday I then logged a complaint when I didn't hear from them and they told me the trip was definitely taken.

I am so confused by this because I did not take the trip, so I don't know whether the driver decided to go to the destination without me in the car and then charge me or what happened. But I am so disappointed with Uber I will never use them again. I am moving to taxify.